Terms and Conditions

Shipping

Orders are shipped using the most practical and economical method based on the products ordered, shipment size, weight, warehouse location, and delivery destination.

Smaller orders may ship by parcel carrier. Large, heavy, oversized, or palletized orders may ship by common carrier or less-than-truckload freight.

Shipping, freight, handling, and applicable delivery charges are the responsibility of the customer unless otherwise stated in writing. Charges may be invoiced separately or included with the final order invoice.

Additional carrier charges may apply for services or circumstances including:

• Residential delivery

• Liftgate service

• Inside delivery

• Limited-access locations

• Delivery appointments

• Address corrections

• Redelivery

• Detention

• Reconsignment

• Additional handling

Customers are responsible for providing accurate shipping information and identifying any special delivery requirements before the order is released.

Orders may ship from more than one warehouse and may arrive in separate shipments.

Shipping dates and delivery estimates are not guaranteed. Delays caused by inventory availability, carriers, weather, labor disruptions, holidays, supplier issues, or other circumstances outside our control do not constitute grounds for cancellation or reimbursement of consequential costs.

Will Call Pickup

Will Call pickup may be available for qualifying in-stock products at designated warehouse locations, including:

• Elgin, Illinois 60124

• Barnesville, Pennsylvania 18214

• Dallas, Texas 75212

• Forest Park, Georgia 30297

• Rialto, California 92376

Not every product is stocked at every location. Pickup availability depends on inventory and warehouse approval.

Will Call orders must be submitted, processed, and confirmed before pickup. Customers should not travel to a warehouse until they have received confirmation that the order is ready.

Warehouses are not retail storefronts and do not accept walk-in purchases.

Customers are responsible for bringing a vehicle that is properly sized and equipped to safely transport the order. Palletized or oversized products may require a truck, trailer, or vehicle capable of being loaded by forklift.

Delivery Inspection and Freight Damage

Customers are responsible for inspecting all shipments at the time of delivery.

Visible damage, shortages, or signs of mishandling must be noted on the carrier’s delivery receipt before the shipment is accepted. Customers should photograph the shipment, pallet, packaging, damaged products, and shipping labels.

Damage, shortages, or incorrect products must be reported promptly. All products and packaging must be retained until the issue has been reviewed.

Signing a delivery receipt without noting visible damage or shortages may limit or prevent recovery through a carrier claim.

Concealed damage must be reported as soon as it is discovered and within any applicable carrier claim period.

Returns

No product may be returned without prior authorization and return instructions from Get My Supplies.

To request a return, contact:

Email: orders@getmysupplies.com
Phone: (630) 350-0080

Return eligibility is determined on a case-by-case basis.

Approved stock products must generally be:

• Unused and undamaged

• In their original packaging

• In resalable condition

• Returned in complete sellable units

• Returned within 30 days of purchase, unless otherwise approved

Partial cases, partial bundles, opened packages, loose products removed from a case, or incomplete sellable units are not eligible for return unless specifically authorized.

Unauthorized returns may be refused and will not automatically qualify for credit.

Nonreturnable Products

Products that are generally not eligible for return include:

• Custom-manufactured products

• Printed or branded products

• Made-to-order products

• Special-order or nonstock products

• Products altered at the customer’s request

• Clearance or discontinued products

• Opened, used, damaged, or incomplete products

• Products not in their original packaging

• Products that cannot be resold for health, safety, or regulatory reasons

Custom, printed, made-to-order, and special-order products cannot be canceled after materials have been purchased or production has begun.

Return Freight and Restocking Charges

Unless a return is due to an error by Get My Supplies or a verified defective product, the customer is responsible for all return freight charges.

Restocking, handling, inspection, and warehouse fees may apply to approved returns.

Original shipping and delivery charges are nonrefundable unless otherwise approved in writing.

Products returned in a condition different from what was originally represented may receive reduced credit or may be refused.

Credit will be issued only after the returned products have been received, inspected, and approved.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible.

Orders cannot be changed or canceled after they have entered processing, been released to a warehouse, shipped, or entered production.

The customer is responsible for any costs associated with an approved cancellation, including freight, return freight, restocking fees, material costs, production charges, or other supplier-imposed expenses.

Refusing delivery does not constitute an approved cancellation or return. Customers may be responsible for outbound freight, return freight, redelivery charges, storage, and restocking fees associated with refused shipments.

Pricing

We make reasonable efforts to maintain accurate and current pricing. However, prices may change without notice due to changes in material costs, manufacturer pricing, supplier pricing, freight, tariffs, availability, market conditions, or other circumstances beyond our control.

Pricing errors may be corrected before an order is processed or released. If a material pricing error is discovered, the customer will be contacted before the order proceeds.

Website pricing, quotes, and product availability are subject to confirmation.

Quotes are valid only for the period stated on the quote. If no expiration period is stated, pricing and availability remain subject to confirmation at the time the order is placed.

Minimum Order

Get My Supplies does not have a general minimum dollar order requirement.

Products must be purchased in their listed sellable units, which may include a case, bundle, pack, roll, pallet, or individual item.

Certain custom, printed, made-to-order, special-order, or manufacturer-direct products may have minimum order quantities.

Payment Options

Available payment options may include:

• Credit card

• ACH bank payment

• Approved open-account terms

• Other payment arrangements approved in writing

Payment options may vary by customer, order, product, and account status.

New customers may be required to prepay their initial orders.

Open-account credit terms are available only to approved business customers and may require a completed credit application and credit review.

Submitting a credit application does not guarantee approval.

Orders requiring prepayment will not be released until payment has been received and confirmed.

Sales Tax

Applicable sales tax will be charged unless Get My Supplies has a valid and approved resale or tax-exemption certificate on file for the applicable delivery destination.

Certificates must be submitted and approved before the order is invoiced or released.

Customers are responsible for providing complete, accurate, and current exemption documentation.

A certificate submitted after an order has been processed may not be applied retroactively.

Product Information

Product descriptions, dimensions, weights, colors, photographs, specifications, and packaging quantities are provided for general reference.

Manufacturers and suppliers may make changes without notice. Minor variations in dimensions, appearance, packaging, material, or performance may occur.

Customers are responsible for confirming that a product is appropriate for their intended application before ordering.

Samples, testing, or written confirmation of specifications may be recommended when product fit, appearance, compatibility, or performance is critical.

Custom and Printed Products

Customers are responsible for reviewing and approving all dimensions, materials, quantities, colors, artwork, proofs, printing, and specifications before production.

Colors shown on monitors, digital proofs, or printed samples may vary from actual production colors.

Reasonable manufacturing overages, shortages, and production tolerances may apply to custom products.

Custom and printed products are nonreturnable unless they are determined to be defective or materially different from the approved specifications.

Limitation of Liability

Get My Supplies is not responsible for indirect, incidental, special, or consequential damages, including lost profits, lost production, labor costs, business interruption, missed deadlines, or costs resulting from delayed or unavailable products.

Any liability relating to an order or product will not exceed the amount paid for the affected product, except where otherwise required by law.

Acceptance of Terms

By placing an order through the Get My Supplies website, by email, by phone, through a purchase order, or through another approved method, the customer acknowledges and accepts these Terms and Conditions.

Get My Supplies may update these Terms and Conditions periodically. The version in effect at the time an order is placed will apply to that order.